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FAQ
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What is the order process?Please follow our 7-step order procedure: 1. Brand Selection Please browse brands from the K-beaty brand list here! And let us know your interesting brands. 2. Price Quote & Order Template We'll send you the price list(order form) & MOQ info. 3. Submit Order Please fill up the order form and return it to us. 4. Logistics Planning We calculate estimated cargo volume and suggest shipping method. 5. First Payment Please pay 50% in advance (terms may vary by brand). 6. Order Submission We place the order with the brand. 7. Final Payment Please settle the remaining payment after order confirmation. Please contact us anytime ☺️ 📞 WhatsApp : +82 10-2583-9720 💬 Wechat : eightclip ✉️ email : 8clip@8cliptrader.com
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Can you recommend the brand?Yes! Just let us know your product interests (e.g. skincare, makeup, men’s care, etc.)😉 We'll recommend suitable Korean brands and send you tailored pricing and MOQ details! 📞 Mobile/WhatsApp : +82 10-2583-9720 💬 Wechat : eightclip ✉️ email : 8clip@8cliptrader.com
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Can I order a small volume?Yes, you can order a small volume if you cannot meet the wholesale MOA(USD 3,500~/barnd) However, we still have MOA for small order volume. ※ Small Volume Order MOA : USD 1,000 If you wish to order various products in smaller quantities across multiple brands, we recommend using our Small Volume Order service.
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What is the order process of small volume?If you're unsure due to the MOA, we offer a special small volume service using Olive Young (Korea’s No.1 beauty store): Please browse products at Olive Young onlie store Download the OY Order Template below and fill up. Please submit the template by email or whatsapp We reveiw your order template and offer you a best price (15~25% off retail) We propose shipping plan (EXW/FCA/FOB/CFR only) Make full payment (100%) We purchase the products on behalf of you We pack & ship them to you * Download Order Template : * Submit here : 📞 WhatsApp : +82 10-2583-9720 💬 Wechat : eightclip ✉️ email : 8clip@8cliptrader.com * Consolidated Packing Photo :
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What is MOQ(minimum order quantity) per brand?For most brands, the MOQ is $3,500 or higher for wholesale. You can find the specific MOA for each brand in our price list. Besides, you must order each product according to its box quantity. Each item box quantity is different and stated on the price list!
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Can I order multiple brands to meet MOQ?No, you can't. Each brand must be ordered as per its MOQ/MOA. However, if you want the small order volume, you can order the multiple brands to meet MOA $1,000. For small order details, please check FAQ!
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Can I order less than MOQ?Most of brands don't allow the order less thah MOQ but there is way! We can combine your order with others to meet the MOQ, but this may take some time.
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What are the product's expiry dates?As we don’t keep products in stock, we can’t give an exact expiry date. But don’t worry! We order everything fresh from the brand when you place your order. Most products last 2–3 years or more. Some items like face masks may have a shorter shelf life, but they’re still safe and fresh.
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Can you check the stock before we order?We can’t check the exact stock in advance. The brand’s stock changes quickly as they handle many orders. We’ll know the stock status only after your order is confirmed. Thanks for understanding!
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Do you keep stock of all items you sell?Most of our items are not kept in stock. We order them fresh from the brand’s head office or distributor after you place an order.
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Where are the goods shipped from?All Korean cosmetics are shipped from South Korea directly. We will send you the tracking number or waybill to track your shipment!
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What is the lead time?Korean cosmetic orders take around 1-2 weeks! However, some brands would take a little bit longer. Please inquiry us anytime!
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How to find the best selling brands and products?We recommend you to browse Olive Young website. Olive Young is the biggest K-beauty platform in Korea. ※ Olive Young : https://global.oliveyoung.com
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Do you sell authentic products?Yes, we guarantee 100% authentic Korean cosmetics! All products are sourced directly from the official brand headquarters or their authorized distributors in Korea. So you can shop with full confidence in the authenticity and quality of every item we offer.
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I cannot find my desired brand and/or product.If you are unable to find your desired brand or product, please Contact us . We can help to find that brand and /or product and list it on our website for you to order.
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Can I cancel my order?Yes, you can cancel your order before making the deposit (advance payment). Once the deposit is made and the order is being processed or prepared, cancellation or refund is no longer possible.
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Can I change or cancel my order after I paid the deposit?Unfortunately, no. Once the deposit is paid and the order is processed, we can't make any changes or cancellations. This is because the order is already sent to the brand’s head office or distributor, and they don’t allow modifications. Most brands only accept and ship orders on fixed weekly schedules and do not provide updates or support once processing begins.
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Do you sell to Amazon sellers and provide LOA?We don't restrict where you sell the products including Amazon unless otherwise restricted on the price list. However, we do not provide LOA (Letter of Authorization), brand authorization, or supply chain documents. These can only be issued by the brand’s official headquarters to their authorized overseas distributors. If Amazon requires such documents, we kindly recommend not placing an order with us.
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Do you provide product pictures, descriptions, or other details?Sorry, we don’t offer pictures or descriptions for products. To keep things safe and avoid copyright problems, it’s best if you make your own photos and write your own product info. This way, your shop will also look more unique and special!
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What is your refund/return policy?We don’t accept refunds or returns. However, only if we send you the wrong item by mistake, we’ll gladly take responsibility and make it right for you. Thanks for your understanding!
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What is the terms and conditions?For full details regarding order procedures, payments, shipping, and other policies, please refer to our official Terms & Conditions page or FAQ page By placing an order, you are deemed to have agreed to all the terms stated on this page.
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What is shipping options from South Korea?We currently offer the following shipping methods for Korean cosmetics orders from South Korea : FedEx EMS Door-to-door incl. customs (for limited countries) Local delivery (within Korea)
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Do I have to pay for shipping?Yes, you’ll need to cover the shipping fee. Our prices are based on EXW (Ex-Works), which means they include only the cost of the products at our warehouse. Shipping fees, VAT, and other charges are not included in the listed prices.
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How long does shipping take?For most countries, DHL / FedEx / TNT / UPS take 3–10 days, and EMS also takes around 3–10 days to over 100 countries. If shipped by air, your package should arrive within 9 working days unless delayed by customs. Sea shipping takes longer - usually 2 weeks to 1 month or more, depending on the destination.
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What delivery terms are available? - EXW, FOB, DDP ?If you use our logistics service: Goods are released from our warehouse. You will receive a waybill after dispatch. Final delivery/import should be handled by your local forwarder. We support EXW, FCA, FOB, and CFR terms generally and also support Door-To-Door (DDP) service for some countries. Delivery Terms : EXW (Ex Works): Seller prepares the goods at their warehouse; buyer handles everything from pickup to final delivery, including export/import clearance and freight. FCA (Free Carrier): Seller delivers the goods to a specified location in Korea(e.g., port or forwarder); buyer takes over from that point, including main transport and import process. FOB (Free On Board): Seller is responsible until the goods are loaded onto the ship; buyer handles freight, insurance, import clearance, and local delivery. CFR (Cost and Freight): Seller covers the cost of freight to the destination port; buyer is responsible for import clearance, and local delivery.
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Can I use my own forwarder?Yes, you can use your own forwarder. We’ll deliver the goods to your forwarder’s warehouse in South Korea. After that, you’ll handle everything directly with your forwarder.
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How to track my orders?Once your order is shipped, we’ll provide you with a tracking number (waybill). You can use this number to track your parcel on the shipping company’s website (e.g. DHL, FedEx, EMS, etc.) and see the delivery status in real time.
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How to estimate shipping fee?The shipping fee is calculated based on the actual weight of your order. So the final shipping fee will be calculated after it is packed and weighted by courier. However, we can provide you with the estimated shipping cost once the order q'ty is finalized.
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Do you provide a Certificate of Origin (COO)?Yes, we can provide a Certificate of Origin issued by the Korean Chamber of Commerce for some of brands. However, availability may vary depending on the brand, so we’ll need to check case by case. The fee is $20 per certificate (set by the government). If you need a COO, please let us know before paying your deposit, as we need to follow specific procedures and request documents from the brand's head office or distributor. Note: The declared value must be listed on the COO, so we cannot under-declare shipments that require one.
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Can I get the exact weight or packing list before ordering?Sorry, we can’t provide the exact weight or packing list before your order is packed. Some products may show estimated weights on their price list. Once your order is packed and ready, we’ll send you the full packing list and actual weight. Thanks for your patience!
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What should I do if I receive a wrong or damaged item?Please contact us within 5 days of receiving your items. Claims made after that will not be accepted. Note that some products may arrive with updated packaging or free gift items, which is normal and not considered a wrong item. For damaged items, you must send us photos of: The damaged product(s) The outer shipping box Most transit damage should be claimed directly with the courier, but we’re happy to assist. Please note: Minor damage like slightly crushed boxes or small scratches won’t be accepted as these do not affect resale.
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What payment option do you accept?We currently accept the following payment options: Bank Transfer / TT / SWIFT Transfer Wise / Revolut / Remitly and similar services to pay directlly our bank account Western Union (bank transfer only, no cash pick-up) Note: You may use any payment service that can send funds directly to our bank account. Many countries offer similar services to Wise, Remitly, or Revolut.
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What are the payment terms?For wholesale orders, we require payment in two steps to ensure a smooth and transparent process: 50% advance payment – This is required when you place the order. It allows us to proceed with requesting and confirming the goods from the brand’s head office or authorized distributor. 50% final payment – Once the brand confirms the order and we receive confirmation of product availability and delivery timeline, the remaining balance is due. We accept payments through the following methods: Bank Transfer (TT / SWIFT) Wise / Revolut / Remitly PayPal (fees may apply) Please make sure to complete the second payment promptly to avoid any delays in processing or shipping your order.
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When should I settle the final payment?Please settle your final payment as soon as the final invoice is issued. We will store your parcel for free for 2 days after the invoice date. After 2 days, daily warehousing fees will apply based on the number of cartons or cbm or palletes. If the final payment is not made within 1 month, your goods may be sold at a discounted price to recover our costs. In such cases, no refund will be given. If you anticipate any delays, please contact us in advance — we're happy to help.
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Is there a deadline for payments?Yes, there are payment deadlines to keep your order valid and avoid extra charges: Deposit: Must be paid within 10 days after placing your order. If not, your order may be canceled. Final payment: Must be paid within 3 days after we confirm the brand order. Delays may result in warehousing fees (charged per carton, per day). If you’re facing any issues with payment, please contact us in advance—we’re happy to discuss and find a solution for you.
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Who covers the transfer fees?The customer is responsible for all transfer fees. We only count the net amount received in our account. Please make sure to inform your bank to cover all fees on your side so that we receive the full payment.
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What if the brand confirms a different order quantity?If the brand confirms fewer items or a lower amount than you originally ordered, we will deduct the difference from your final payment. If the brand confirms more items or a higher amount, the extra cost will be added to your final payment. We will always share the brand’s official confirmation before proceeding with the final invoice.
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What if I need a refund due to out-of-stock or other issues?If your order cannot be fulfilled due to out-of-stock or other reasons by brands, we recommend keeping the amount as store credit for future orders. However, if you choose to request a refund: You will cover the transfer fees. We will refund the exact amount we received, not including any bank or PayPal charges on your side.
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If any disputeIf you have any dispute regarding products, payment, shipping, or anything else, you must contact us within 2 months from the date of transaction. After this period, all transactions will be considered final and settled, and we will not be able to process any claims.
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Do you provide the documents for customs clearance?Yes, upon request, we provide the following documents: Commercial Invoice Packing List Waybill MSDS (if available) You can hand over this document to your forwarder for further process.
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For which countries do you handle customs?We handle customs clearance for multiple countries through our trusted shipping and courier partners. For more information, please check our Customs Handling page.
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Shipping fee includes customs tax and fees?No, the shipping fee does not include customs tax or import fees, except for countries where we offer customs handling. You can check eligible countries on our Customs Handling page. 👉 Check Now However, we take the following steps to help you with smooth customs clearance: Under-Declaring Goods For high-value shipments (e.g., $2,000+), we may declare a lower value (such as under $100) to reduce the chance of customs delays. You may also request us to declare the actual value if preferred. Dividing Shipments If you’re shipping multiple cartons, we can send them on different days or to different recipients (like friends or family) to reduce the chance of customs issues. Undervalued Invoice We can issue an invoice with a lower value to match the declared amount for customs purposes. Please note: Use of these options is at your discretion, and we are not liable for any customs duties, taxes, or seizure by authorities.
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Can you under-declare the value for customs?Yes, we can under-declare your goods and issue an undervalued invoice to help reduce customs duties and make clearance smoother. Just let us know the declared amount you prefer before shipment, and we’ll take care of it accordingly.
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Can you provide CPNP or SCPNP numbers?Yes, we can provide CPNP and SCPNP numbers for some products. If you're planning to import into the EU, please inquire with us in advance. Please note: The numbers will be shared only after your order is confirmed and in process. We provide only the 7-digit CPNP/SCPNP number. RP information or related documents are not provided.
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Do you provide MSDS (Material Safety Data Sheets)?Yes, we can provide MSDS for selected products. Please let us know which items you need it for, and we’ll check availability for you.
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How much is customs tax and VAT?Customs tax and VAT vary by country, and unfortunately, we are not familiar with the specific import regulations of your country. We recommend checking with your local customs office or import agent for accurate information before placing your order.
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What happens if my parcel is held by customs or returned?If your parcel is held or returned due to customs refusal, unpaid duties, or incorrect address, reshipping costs and any related charges are the buyer's responsibility. Please check your country’s import rules in advance.
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Where are you based?We are based in South Korea. All of K-beauty products will be shipped out from Korea accordingly.
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What is your business hours?We operate Monday to Friday, 9:00 AM – 6:00 PM (GMT+8). Please note that we are closed on Korean public holidays.
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Can I trust your company?We are a professional K-beauty wholesale supplier with years of experience in exporting authentic Korean cosmetics and skincare products worldwide. All items are sourced directly from official brand headquarters or authorized distributors in Korea, ensuring 100% authenticity and long shelf life. We support secure payment options (Bank Transfer, Wise, PayPal), and offer clear terms on orders, payments, shipping, and customs handling. For selected products, we also provide official documents like MSDS, COO, and CPNP/SCPNP numbers. Our transparent policies, prompt communication, and responsible customer support have earned the trust of many global resellers. If you're still unsure, you're always welcome to place a small test order first. We’re here to build long-term partnerships based on trust and reliability.
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